Delivery and Returns

On this page you’ll find our Delivery & Returns information which is as follows. We aim to process and dispatch your order within 24 hours – Monday to Friday. We will notify you by email, once your order has been dispatched. Orders received from close of business Friday 2.30pm through Sunday, will be processed on Monday.

Due to a high volume of orders at times if stick isnt available we will aim to get these orders dispatched withing 7 days, Please remember all bows are handmade and although we follow the chosen pattern no two bows are exactly the same.

If you require an order for a certain date or occasion please contact us prior to ordering

Please remember delivery times are estimates only ​

First Class Signed For - 

  • Flat Rate - £2.55 per order
  • Sent with Royal Mail 
  • Tracking Number will be Available 
  • Standard Royal Mail Processing Time - 1-2days (weekdays)
  • Please contact us if you have not received your parcel in 10 working days

Special Delivery - 

  • Flat Rate - £8.95
  • Sent with Royal Mail
  • Standard Processing Time - Next Day ​
  • Monday to Thursday - Before 1pm 
  • Please contact us if it does not arive withing 5 working days 

If you have any problems with your shipping please contact us at [email protected]

Although we are not liable for any lost parcels, we are here to help resolve any issues

Orders that are returned back to us though no fault of our own we will refund you in full minus the postage.

We suggest you check your local sorting office and your neighbours before contact us about lost parcels. ​

​We only Post to the UK if your interested in shipping overseas please contact us for delivery options.

Returns Information:-

Should you wish to return an item, there is no need to contact us first, simply send to the address below either enclosing a copy of your delivery note or details of your order number, this can be found on the email correspondence you have received from us.

We suggest sending items back via Royal Mail 1st or 2nd Class post. When returning goods to us, it is your responsibility for the safe return of such items.

Once returned items are received back, we will then process your refund within 2-3 working days. A full refund less P&P charges will be applied.